Our Guarantee & Warranty - Juniper Windows San Antonio

The Juniper Windows San Antonio Guarantee

We don’t ask you to trust us on vibes. We ask you to hold us to a written standard, because that’s the only kind that matters when a crew is cutting into your exterior walls. When Juniper Windows San Antonio installs a window or door, we back the workmanship for 365 days, parts and labor, in writing. If something isn’t right, we make it right. That’s not a slogan; it’s the 365-Day Done Right Promise, printed on every project we take. Before any of that matters, though, you get a written price before work starts. No estimate that morphs into a surprise invoice. No change orders appearing out of nowhere. The number you approve is the number you pay.

What’s Covered

• Workmanship for 365 days, parts and labor, in writing. If an installation defect shows up within a year, we come back and fix it at no charge.
• Written pricing before anything starts. You approve a line-item price, and that’s the contract. The Relay Standard means no mystery add-ons, no “we discovered something” invoices.
• Cleanup included, always. Old windows, packaging, fasteners, caulk tubes. When we leave, the job site looks like we were never there except for the new glass.
• On-time arrival you can actually track. The Relay Visibility Guarantee gives you a live arrival time, so you’re not staring out the window wondering where the crew is.
• Before-and-after photos of every job. You see exactly what was done, not just our word for it.
• Background-checked, uniformed technicians. You know precisely who is walking through your door, and they know how to act in someone’s home.
• A real person answers the phone, 24/7. No voicemail maze. If you have a question at 9 p.m. on a Sunday, a human picks up.
• Free second visit if a repair fails. If we fix something and it doesn’t hold, we come back. No charge, no argument.

Our Satisfaction Promise

Here’s how it works if something isn’t right. Call us. A person answers. We schedule a visit, show up when we say we will, and look at the problem with you standing right there. If the issue falls under our 365-Day Done Right Promise, we fix it. No invoice, no “well, technically” conversation. If it’s outside the workmanship window or caused by something else entirely, we’ll tell you straight what we see and what it would cost to address, in writing, before you approve anything. Sean Mackey, the owner, reviews every open guarantee claim personally. He’s been doing this since 2001 and has learned that a homeowner who feels heard is cheaper to keep than one who feels handled. We don’t require you to prove anything beyond what’s visible. You say it’s wrong, we come look, we make the call with you, not for you.

Licensed & Insured Backing

A piece of paper saying “guarantee” only matters if the company behind it is still around, solvent, and accountable. Juniper Windows San Antonio operates licensed and insured on every project. What does that actually mean for you? If something goes sideways, you’re not left holding a repair bill or a liability claim. Our technicians are covered while they work on your property, and our work is performed under the legal standing a licensed contractor carries. We also operate as part of the Relay Home Co. family, founded in 2001, which means the guarantee isn’t backed by some two-year-old LLC that could vanish in a puff of paperwork. More than two decades of installations sit behind this brand. That longevity doesn’t make us perfect, but it does mean we’ve been answering the phone long enough to know that warranties mean nothing unless someone picks up the phone when you call.

Written by Sean Mackey, Owner at Juniper Windows San Antonio, serving San Antonio since 2001.