Frequently Asked Questions

It starts with a free estimate, where we measure your openings, talk through materials and glass options, and put a written line-item price in your hand. Once you approve, we order your windows and schedule the install. The crew arrives at the time we give you, replaces the windows, and sends before-and-after photos so you can see the work without standing over anyone's shoulder. You get a digital invoice you can pay from your phone. That's the full process, and it's how every San Antonio job runs.

Most whole-home window replacements in San Antonio take one to three days, depending on window count and whether we're doing full-frame or pocket installs. A single window is usually done in a couple of hours. Custom sizes or homes with stucco exteriors, common in Fair Oaks Ranch and Scenic Oaks, can add a day. We'll give you a clear timeline in the written quote, and you'll always know when the crew is arriving. Call (903) 488-7019 to get a project timeline for your home.

Yes, we replace sliding patio doors, French doors, and hinged patio doors throughout San Antonio. Sliding door replacement typically costs $1,800 to $4,200 installed, depending on size, glass package, and frame material. A lot of San Antonio homes have older aluminum sliders that get hot to the touch in summer, and swapping them for a modern insulated frame makes a noticeable difference in comfort and energy cost. We'll measure, quote a written price, and install. Call (903) 488-7019 for a free estimate.

Replacement work does involve some dust and movement, but we take real care to protect your floors and keep the work area clean. Inside, the main concern is the area around each window, and we use drop cloths and barriers to keep debris contained. Outside, landscaping right against the house may need a little clearance for ladders and staging. In San Antonio neighborhoods with mature landscaping like Alamo Heights and Windcrest, we'll flag any access issues during the estimate so you know what to expect before we start.

When you're swapping windows into existing openings, San Antonio doesn't usually require a permit. But if the project changes the opening size, adds new openings, or involves structural work, a permit may be needed. We handle that on our end and make sure any required inspections are passed. What matters to you is that the work is done right and to code. We'll tell you during the estimate whether your job needs permitting. Call (903) 488-7019 to talk through your specific project.

We install proven window systems including ECO Window Systems and ViewLux, both of which hold up well to South Texas heat and UV exposure. Those brands offer strong low-E glass packages, which matters more in San Antonio than almost anywhere else in the country. We choose the right option for your home based on orientation, sun exposure, and your budget, and we'll show you the differences in person so you can make an informed call. Every brand we carry is backed by a written price before work starts.

Therma-Tru doors are a solid choice for San Antonio homes, primarily because their fiberglass construction doesn't warp or swell the way wood does in our humidity swings and summer heat. Fiberglass entry doors also insulate better than steel in most cases, which helps when the afternoon sun is pounding your front door. If you're replacing an old wood or steel door, a Therma-Tru fiberglass door usually pays for itself over time through lower energy use and less maintenance. We can quote one for your home. Call (903) 488-7019.

Vinyl windows cost less and insulate well, which makes them a popular choice across San Antonio. Fiberglass frames are stronger and expand and contract at nearly the same rate as glass, which means fewer seal failures over time, and they hold up better to the intense UV exposure we get here. Fiberglass costs more, but in a climate with 100-degree summers and strong sun, the longevity argument is real. We install both and will give you a straight comparison for your home rather than pushing you toward the more expensive option without reason.

Yes, and this comes up a lot in neighborhoods like Castle Hills, Alamo Heights, and Floresville, where homes have distinct architectural styles. We can match existing grid patterns, frame colors, and window configurations so the replacements don't look out of place. For historic-district homes, there may be additional design guidelines to follow, and we'll work within those. The goal is windows that perform like modern units but look like they've always been there. We'll walk through the options during your free estimate.

Every professional working under the Juniper Windows San Antonio name is required to hold the license and insurance their state requires for window and door installation work. We carry general liability and workers' compensation coverage, and we can provide documentation before your project starts if you need it. Nobody wants an uninsured crew working on their home, and we don't either. When you call (903) 488-7019 for an estimate, just ask for proof of insurance and we'll send it over.

We work with a local install team that knows San Antonio's building styles and climate, and every professional on a Juniper Windows San Antonio job is required to carry the license and insurance their state requires. You'll know who's coming to your home, when they'll arrive, and what the job costs before it starts. That's the standard we hold to. If you have questions about who will be on your job, call (903) 488-7019 and we'll walk you through it.

Juniper Windows & Doors holds every location to a professional standard, and that includes requiring that any pro working under the brand name meets the licensing and insurance requirements for their state. Each location is independently owned and operated, and the local team here in San Antonio works to the same Relay Standard you'll find at any Juniper branch. If you'd like to talk through the specifics of who will be on your project, call (903) 488-7019 and we'll answer directly.

First, clear the area and remove any broken glass carefully, wearing gloves. Tape cardboard or plastic over the opening to keep weather and pests out. Don't try to remove the entire window frame yourself, especially if the break is in a large pane or a second-story window. Then call us at (903) 488-7019. We'll measure the opening, order the right replacement unit, and get a written price to you before any work happens. Broken glass is dangerous to handle, so let a professional take it from there.

The honest answer is that same-day replacement depends on the window. Standard sizes can sometimes be sourced quickly, but many San Antonio homes have custom-sized windows that need to be ordered, and that takes time. What we can do is get you on the schedule fast, secure the opening so your home is safe, and give you a clear timeline for the replacement. If you've got a broken window, call (903) 488-7019 right away and we'll tell you exactly what's possible for your specific unit.

Our hours are Monday through Friday, 7:00 AM to 7:00 PM, and Sunday from 7:00 AM to 7:00 PM. We're closed on Saturdays. During those hours, a live coordinator answers the phone and connects you with our local San Antonio team. If you call outside those hours, leave a message and we'll get back to you the next business day. The phone number is (903) 488-7019.

Every Juniper Windows San Antonio job is covered by The Relay Visibility Guarantee, which means a written price before work starts, photo updates before and after, and a digital invoice you can pay from your phone. Beyond that, the specific manufacturer warranties on your windows and doors depend on the brand and product line you choose. We'll lay out exactly what's covered and for how long in your written quote so there's no fine print to worry about later. Call (903) 488-7019 for the full picture.

The Relay Visibility Guarantee is the promise every Relay Home Co. company works to: total visibility. That means you get a written price before anything starts, a live arrival time you can track instead of a four-hour window, photo updates of the work before and after, and a digital invoice you can pay from the link we text you. You always know who is coming, when they'll be there, and what it will cost. It's the standard Sean Mackey and the San Antonio team hold every job to.

Quality vinyl windows typically last 20 to 30 years in San Antonio, while fiberglass frames can go 30 or more. The real variable here is the glass seal. Intense sun and heat cycling can cause seal failure on low-quality units, which shows up as fog or condensation between the panes. That's why we carry brands with proven low-E and heat-rejection packages built for South Texas conditions. A good window installed correctly should hold up for decades, and we'll stand behind the work.

For a simple pane replacement, a capable homeowner can handle the job. For full window or door replacement, we recommend a professional, and not just for the labor. Correct flashing, level installation, and proper sealing determine whether your window leaks or drafts down the line. In San Antonio's heat, a poorly installed window shows itself fast in higher energy bills. The bigger concern is safety: a full window unit is heavy, glass breaks unpredictably, and second-story work requires proper equipment. Get a free estimate by calling (903) 488-7019 before you make the call on DIY.

Written by Sean Mackey, Owner at Juniper Windows San Antonio, serving San Antonio and the surrounding areas including Fair Oaks Ranch, Windcrest, Leon Valley, Castle Hills, Floresville, Converse, Scenic Oaks, Alamo Heights, Terrell Hills, Kirby, and Lackland AFB.